Jack & Atticus Jack & Atticus

Jack & Atticus Collect in Store or Delivery UK Nationwide

Collect in Store & Delivery


 

Delivery - Autentico Paints & Accessories

Next business day on orders before 11am.

Delivery - Earthborn Paints

Next business day on in-stock 2.5L Clay Paints and testers.

Collect in Store

You can collect in store by selecting the "Collect" option on the checkout, at present Collect in Store is available from the Amersham Shop.

 

Delivery Terms & Conditions


 

Items under 2KG 

We are able to process orders all items under 2kg (testers, waxes, brushes, sundries etc.) to all UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands by Royal mail only.

Items over 2kg

All item over 2kg are shipped using a national courier this includes all 1L & 2.5L paints & has to be signed for on delivery. 

How quickly will my order arrive?

Next available working day.

We will send you a notification email when your order has been dispatched. 

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the APC website. You will  receive a tracking number if your item is dispatched by APC only. Royal mail cannot be tracked

What days will my order be delivered on?

Our couriers deliver between 7:00 - 18:00 Monday - Friday

Will I need to sign for my order?

If your order requires the APC delivery option, you will have to sign for your parcel upon receipt.

If you are not iat home  APC will put a card through your door notifying you for to contact them to arrange a free return. We will also contact you to let you know that your item has been returned to the depot in your area. Any complaints regarding not having a card through the door, must be addressed with the couriers directly, we will supply you with the telephone number for you to speak personally to them. 

Special delivery instructions

Items delivered by APC to be signed for or item is returned to depot. It will be held at the depot for 48 hours, so please contact them immediately. If you do not contact them within 48 hours your item will be returned to us. 

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01494 727 700 or email us at scott@jackandatticus.co.uk.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01494 727 700 or email us at scott@jackandatticus.co.uk.

We will then advise you on the best course of action. In all cases we will ask you to provide a photograph so we can then claim back the cost from the couriers

 

 

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